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Here are some Frequently Asked Questions
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Our most frequently asked questions
Click each category and question to view the detailed answer.
1. Why am I getting an error when trying to log on?

If you see an error while trying to logon that says "OOPS! … AN ERROR OCCURRED", it is likely that the device you are using is not allowing the use of cookies.


  • It might be that when the device was first used to logon, it may have asked if you wanted to accept cookies and someone clicked NO.
  • It is also possible that they are disabled in general.
  • One other possibility is that the device is using an "incognito mode" or "private browsing" mode.


It is possible that restarting the ipad will solve the issue. if it does not, use the following steps to resolve the issue on the Safari web browser:

  1. Open Safari Preferences from the drop-down menu in the upper right corner or via the command + comma (⌘ + ,) shortcut.
  2. Click the Privacy tab and make sure that the checkbox for “Cookies and website data” is not checked to “Block all cookies”.
  3. Click the “Manage Website Data..” button to see all website data and cookies stored on your computer.
  4. Search for “BIPTrack” and delete all BIPTrack-related entries.
  5. Quit then relaunch Safari.
  6. Log in to BIPTrack again.
General Information
1. Can BIPTrack monitor academic and therapy goals?

Yes, BIPTrack can monitor multiple goal sets simultaneously and can be added retroactively. Goal sets can be categorized (ex: Academic, IEP, Physical, General, etc.). Each set can contain goals that are directly tracked as a Goal Trackables, or they can be aligned to other data Trackables and Programs that are already assigned to a client.

2. Who does BIPTrack benefit?

BIPTrack empowers behavior analysts, therapists, paraprofessionals, administrators, teachers, and parents with proven, efficient tools that scale to fit their needs.

3. Is BIPTrack HIPAA compliant?

Yes, BIPTrack is a flexible, HIPAA-compliant, multi-level, role-based user-authenticated environment with encrypted storage. BIPTrack minimizes risk and liability by creating a secure environment to warehouse private client information.

4. What types of data collection are available is BIPTrack?

BIPTrack's behavioral, skill acquisition, and task analysis tracking capabilities enables users to collect a wide range of data types. Users can build their own trackables and programs or customize those provided in the integrated library to fit any data-tracking need.

Data collection includes:
Skill Acquisition Programs, Task Analysis Programs, IEP Goal Data, Self Evaluations, Behaviors to Reduce, Behaviors to Increase, ABC Data, Reinforcement Rewards, Duration(s), Frequency / Interval Data, Rubric, % Independence, Yes / No, and More!

5. What library content is available within BIPTrack?

Our library of customizable behavior trackables, academic trackables, skill acquisition programs, and task analysis programs allow you to launch a new client within minutes.

6. Can we schedule a demonstration of BIPTrack?

Yes, free, live demonstrations are available upon request. Please contact us for more information and to schedule a time for your demo. You can also sign-up for a free trial of BIPTrack in our fully-functional sandbox environment.

Click here to request a live demonstration. or Click here to begin your free trial in the BIPTrack Sandbox.

7. Can we try BIPTrack prior to purchasing a subscription?

Yes, you can register for a free trial in our BIPTrack Sandbox Environment.

The BIPTrack Sandbox comes pre-loaded with simulated clients and their historical behavioral and skill tracking data and reports. The system also includes simulated accounts for supervisors, behavior analysts, and parents with the ability to easily switch between each user perspective. Every Sandbox trial is personal and fully functional. A Walkthrough Guide is included to get you started.

Click here for more information and to begin your free trial in the BIPTrack Sandbox.

8. How much does BIPTrack cost?

BIPTrack is subscription based and cost is broken-down by client per month. Please refer to our BIPTrack Pricing page for actual cost information. Volume discounts are available upon request.

Click here for more information.

1. Is BIPTrack HIPAA and HITECH compliant?

HIPAA & HITECH Compliance 


BIPTrack makes every effort to protect patient information. Clinicians, administrators, teachers, parents, and other collaborators access data collection tools, reports, clinic notes, assessments, discussions, and supporting documents within the portal. User access to data and client information is controllable on a highly-granular level. Users can upload resources into BIPTrack and define who can view them. And because all communications and documentation surrounding a client are held within the portal, FERPA requests are mostly unnecessary.


  1. Frequent, versioned, and efficient “retrievable exact copies of electronic protected health information” (AKA data backups) are created as required by HIPAA Security Final Rule (CFR 164.308(7)(ii) (A)).
  2. Data backups are intended to fully “restore any loss of data” as required by HIPAA Security Final Rule (CFR 164.308(7)(ii) (B)
  3. Data backups are stored both on and offsite as required by HIPAA Security Final Rule (CFR 164.308(a)(1))
  4. All safeguards and security protocols remain in full-effect during recovery and "emergency operations" as per HIPAA Security Final Rule (CFR 164.308(7)(ii) (C)). 
  5. All patient at-rest data is held in a HIPAA-compliant encrypted database container as required by Title XIII HITECH Act (Section 13402(h)). Devices used for data collection and reporting only retain data locally when access to BIPTrack servers is unavailable. Once connections are regained, data is removed from the local device.
  6. All end-to-end device communications (data transmission) are protected by an AES 256-bit Secure Sockets Layer as required by HIPAA Security Final Rule (CFR 164.312(e)(1)(B)).
  7. All individual-specific patient records are destroyed upon request (Section 13402(h) of Title XIII HITECH Act).
  8. Recovery Policies and procedures (CFR 164.312(b)(1)) and documentation (CFR 164.312(b)(2)(i)) are well maintained and documented.
  9. Backup retention, restoration testing and disaster recovery procedures are periodically tested and revised as required by HIPAA Security Final Rule (CFR 164.308(7)(ii) (D).
  10. In-use sessions disconnect after periods of inactivity. And all user activity within the system is tracked via ID/IP and logged for troubleshooting and security purposes.
  11. Any unauthorized access to user accounts is strictly prohibited and all users access the BIPTrack portal via unique accounts. Any unauthorized access is reported immediately to affected agencies (Whom are then instructed to notify affected individuals) as required by the major data security components of the HITECH Act.
2. I forgot my password, what do I do?

Please use the "Reset Password" link on the login page, or click here to reset your password.

3. What user roles are available in BIPTrack?

BIPTrack has pre-defined user roles for Supervisors (Primary), Supervisors, Case Managers, Behavioral Therapists, School Staff, and Parents. Each role comes with a customizable set of permissions when accessing client information and application features.

4. As a parent, can I use BIPTrack to manage all of the behavioral and academic information surrounding my child without sharing it with everyone with access to my child?

Yes, all resources uploaded into BIPTrack are held ins a secure environment, allowing you to fully control who has access to documentation, assessments, etc.

1. What devices is BIPTrack compatible with?

BIPTrack is compatible with any device with a web browser and internet connection. Offline data tracking is supported on all devices.

2. Will BIPTrack work on Chrome Books?

Yes, BIPTrack is compatible with any device with a web browser and internet connection. Offline data tracking is supported on all devices. Using your Google ID as your login on Chrome Books offers easy, one-click sign-ons.

3. Can I use my social media account as my login into BIPTrack?

Yes, you can use your Google ID or Facebook id as your login into BIPTrack.